top of page
3CX partner
3CX PHONE SYSTEM | VIDEO | LIVE CHAT
Enhancing
Business Communication
in UAE
Can your team stay productive from anywhere using voice apps on their smartphones, laptop?
Host seamless remote business meetings via web conferencing, without needing additional apps.
Start using the 3CX phone system today to enhance your business operations—faster, more reliably, and accessible anytime, anywhere, from any device.
Key Features of 3CX Phone System
On-premises or locally hosted
Call center solution
Client Application for all platform iOS/Android and Windows /Mac.
Video conferencing
Website Live Chat
Whats App & SMS Integration
CRM Integration (Ready to go/custom CRM)
Single sign-on (SSO) with MS 365/Google/LDAP
MS Teams direct routing
3CX Advanced Call Reporting
Power BI or Grafana
Reporting 2.0 is poised to transform analytics at 3CX. While still under development, it promises to be a groundbreaking feature once launched. Here’s a preview of what we’ve been working on and what you can expect from this highly anticipated upgrade.
We are creating specialized call telephony tables and database views to capture advanced call metrics and statistics. These updates will include detailed call tracking, journey analysis, and more precise data on key metrics like call duration, hold times, and queue performance. These improvements are designed to deliver critical insights that will help businesses optimize their operations.
We will support both Power BI and Grafana out-of-the-box. Grafana has a free edition which allows you to get started at no cost. Power BI also has a big user base and many Microsoft based companies might already have licensing in place for Power BI. The choice is you
Call Centre
Video Conferencing
Chat & Messaging
● Call Queues
● Ring Groups
● Call Recording
● Call Reporting
● SLA Alerts
● Skill-based routing
● Customized call flows
● Click to Call / Meet
● Create Webinars
● Recording enabled
● Screen & PDF Sharing
● Remote desktop
● Create Polls
● Interactive whiteboard
● One interface for all live chat / WhatsApp /
Facebook / SMS messages
● Website live chat for website
● Enable live chat to live call
● Chat Queues - multiple agents
● Get chat reports and chat ratings
● Added free with your subscription
● Bitrix
● ConnectWise
● Database MonogoDB
● Database MySQL
● Database MySQL
● Database PostgreSQL
● Freshdesk
● HubSpot
● Jetpack CRM
3CX with CRM Integration
● Kommo
● Microsoft Dynamics 365
● PipeDrive
● SalesforceV2
● Vtiger
● Zendesk
● ZendeskV2
● Zoho
● Supports all major CRMs
● Saves times and increases agent productivity!
● Know who’s calling - matches caller ID to record in CRM
● Automatic creation of new customer records
● Call journaling & Chat logging
HOW DOES A 3CX PHONE SYSTEM WORK
A 3CX phone system operates using SIP (Session Initiation Protocol), commonly referred to as SIP Trunks. SIP is a modern method for making and receiving phone calls over the internet, using your business’s broadband connection. This is often known as VoIP (Voice Over IP).
With SIP, 3CX seamlessly connects your calls to the PSTN (Public Switched Telephone Network), enabling communication with any phone number—whether it’s a landline, mobile, or international destination.
One of the standout features of 3CX is its versatility. As a software-based solution, it is significantly more affordable than traditional phone systems. When deployed in the cloud, 3CX provides the flexibility of cloud-based applications, supporting features like remote or home office setups, multi-site configurations, virtual numbers, and mobile soft phone apps.
For larger enterprises that prefer not to rely on the cloud, 3CX can also be deployed on an on-premise server. This is ideal for environments such as large hotels with room phones or big offices with hundreds of extensions, where an on-site solution may be more cost-effective compared to a cloud-based setup.
What is 3CX Phone System?
3CX Phone System is an innovative, software-based IP phone solution that modernizes and replaces traditional hardware PBX systems. By harnessing the power of VoIP (Voice over Internet Protocol), it enables businesses to make and receive calls online, driving down costs, boosting productivity, and fostering better collaboration.
Unified Communications
3CX combines voice, video, chat, and conferencing into one easy-to-use platform, helping businesses improve communication and collaboration while reducing costs.
Advanced Call Routing
3CX provides advanced call routing features, including call forwarding, call queuing, and interactive voice response (IVR) systems. These capabilities allow businesses to efficiently direct calls based on set criteria, reduce wait times, and offer personalized customer experiences. The combination of these features ensures that calls are handled promptly, improving overall customer satisfaction and operational efficiency.
Web Conferencing
3CX comes with integrated web conferencing features, enabling businesses to host virtual meetings, webinars, and training sessions directly within the platform. By eliminating the need for third-party solutions, it streamlines remote collaboration and ensures a seamless, all-in-one communication experience.
Mobility and Remote Working
3CX enables businesses to support mobile and remote work by allowing employees to make and receive calls from their smartphones or computers using the 3CX app. This flexibility ensures uninterrupted communication, whether employees are in the office, at home, or on the go, maintaining productivity and collaboration from any location.
CRM Integration
3CX integrates effortlessly with leading Customer Relationship Management (CRM) systems, allowing businesses to access valuable customer data during calls. This integration enhances customer interactions by providing instant insights, ultimately improving sales, support efficiency, and overall service quality.
Advanced Analytics and Reporting
3CX offers robust analytics and reporting tools that provide businesses with valuable insights into call volumes, duration's, and other key performance metrics. By leveraging this data, companies can optimize call management, streamline operations, and make data-driven decisions to enhance overall communication efficiency and customer experience.
bottom of page